Terms and Conditions

Introduction

Welcome to the floorexpouae.com, service provided by Floor Expo LLC. In using the floorexpouae.com service of Floor Expo LLC you are deemed to have accepted the terms and conditions listed below.
All products/services and information displayed on floorexpouae.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Floorexpouae.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Floorexpouae.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Pricing 

All item prices is subject to 5% VAT as per UAE LAW

While floorexpouae.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. floorexpouae.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, floorexpouae.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, floorexpouae.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and floorexpouae.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that floorexpouae.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to floorexpouae.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

Availability

We list availability information for products sold by us on the Website including each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and will refund you if you are charged to those products.

Prices and availability are subject to change without prior notice.

Delivery

Please take note that all products sold on Floorexpouae.com are brand new, made of high-quality materials and 100% genuine. It is highly suggested to check the packaging for any visual damages to the goods on the arrival of the delivery. If such instances occur, please make sure it is noted on the Floor Expo representative’s paperwork and call our Customer Hotline for assistance.

Upon purchasing the products online, if the product/s is/are not delivered in 2-3 days, Floor Expo will make a call to inform the customer regarding the delay and expect the delivery the day after.

Return, Exchange and Warranty

No refund for return policy.

The product must be returned with all the original packaging materials and accessories within 7 days upon the date of purchase. Products should be accompanied by the original sales invoice for Exchange and Return. And if the packaging has minor soiling or is opened and the product is not defective, unused, no visible scratches or marks observed, a re-stocking fee of 35 percent will be charged for the re-stocking fee. If the packaging is incomplete, product damaged or scratched, exchange or refund will not be applicable, returned products must be returned with all the original packaging materials. Return and Exchange policy are applicable only 7 days upon purchasing with a 35% restocking fee.
Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision. Floor Expo reserves the right to refuse a return or exchange, and we may ask for an identification card. Please visit our office and/or contact customer support for more information.

Warranty on the Installation

Upon installation of the items purchased, 1yr installation warranty is provided. Please take note that Floor expo only installs and attends to the items purchased from Floor Expo website and Floor expo outlet. If you have queries and concerns, please contact Customer support for assistance.
For more information on the warranty of the Featured products please access the downloadable warranty agreements.

Transaction Currency

The standard transaction currency on our e-commerce portal is UAE DIRHAMS (AED). If the customer’s credit card is supplied by banks other than those inside UAE, the amount on the credit card bill may differ due to the exchange rate shift.

Modification of Terms & Conditions of Service

Floorexpouae.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Floorexpouae.com. You should regularly review the Terms & Conditions on Floorexpouae.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.